We are looking for a Claims Administrator to support unclaimed property inquiries in a fully remote, Long-term Contract role based in Wilmington, Delaware. This position is well suited for someone who communicates clearly, stays organized in a fast-paced setting, and can guide customers through claim-related questions with patience and accuracy. You will help individuals understand claim requirements, track progress, and complete documentation while maintaining precise records and following established procedures.
Responsibilities:
- Respond to incoming customer calls regarding unclaimed property matters and deliver courteous, solution-focused support.
- Provide updates on claim progress and explain what forms or supporting documents are needed to move requests forward.
- Help claimants submit new requests and use the online claims platform effectively.
- Locate existing records and set up new claims within the internal database while maintaining complete and accurate information.
- Enter, review, and validate data in alignment with documented procedures and quality expectations.
- Examine submitted materials to assess ownership details and determine appropriate next steps for each case.
- Record thorough summaries of customer interactions, outcomes, and follow-up actions in the claims system.
- Recognize inconsistencies or recurring issues and communicate findings to leadership, escalating complex situations when necessary.
- Assist with administrative assignments and special projects that support overall claims operations.
- At least 6 months of experience in a high-volume inbound call center environment.
- Previous claims-related experience in a customer service or administrative setting.
- Ability to manage frequent inbound calls while maintaining attention to detail.
- Comfortable using databases, online systems, and data entry tools with a high level of accuracy.
- Strong written and verbal communication skills for explaining processes and documentation requirements clearly.
- Sound judgment when following written guidelines and deciding when to escalate more complex issues.
- Minimum of 2+ years of overall work experience.
- All candidates are required to undergo screening.