Receptionist

We are looking for a detail-oriented Receptionist to support front desk operations for a food and food processing facility in Sun Prairie, Wisconsin. This Long-term Contract position is ideal for someone who excels at creating a welcoming experience, managing administrative tasks, and keeping daily office activities organized. The role requires strong communication skills, attention to detail, and the ability to handle a steady flow of visitors, calls, mail, and departmental support work in a manufacturing office environment.

Responsibilities:

• Welcome visitors and customers at the front desk, direct them appropriately, and notify employees when guests arrive.
• Manage incoming calls on a multi-line phone system, respond to general inquiries, and route concerns to the correct department.
• Review and process new customer credit application paperwork accurately and in a timely manner.
• Receive, sort, and distribute mail and packages, and prepare outbound shipments through approved carriers.
• Pick up and check company post office box mail as part of regular office support duties.
• Provide administrative assistance such as preparing documents, entering data, and recording notes for scheduled meetings.
• Support internal operations by helping distribute payroll materials, coordinating uniform orders, and assisting with routine office reordering tasks.
• Complete daily data downloads, assist with weekly ingredient inventory reporting, and scan and file bills of lading for the shipping team.
• Monitor customer concerns with care, respond empathetically, and escalate issues when needed to help maintain a positive service experience.
• Identify opportunities to improve front desk workflow, office procedures, and overall efficiency while taking on additional assigned tasks as needed.
• Previous experience in a receptionist, front desk, or administrative support role.
• Ability to answer inbound calls professionally and manage a multi-line phone system in a busy office setting.
• Proficiency with Microsoft Office applications, including Word and Excel; experience with spreadsheets is preferred.
• Strong organizational skills with the ability to handle mail, shipping and receiving, filing, and multiple priorities throughout the day.
• Comfortable supporting administrative processes related to HR, payroll distribution, purchase orders, and office coordination.
• Ability to work in a manufacturing office environment and remain seated for extended periods while performing desk-based tasks.
• Capable of using hands, arms, legs, vision, hearing, and voice effectively in the performance of daily duties, including lifting or moving items up to 25 pounds.
• High attention to detail, dependable follow-through, and a customer-focused approach when assisting visitors, employees, and callers.