Archived listing. The details below describe a past opening.
We are looking for a detail-oriented Business Process Analyst I to join a healthcare organization in Florida. This contract-to-permanent opportunity is well suited for entry-level candidates who want to build experience in business analysis, reporting, and regulated operational support. In this role, you will help manage correspondence, track audit-related activity, support Medicare billing workflows, and contribute to accurate departmental reporting while working within established compliance standards.
Responsibilities:
- Manage incoming correspondence by reviewing worklists, organizing documentation, and uploading records to designated secure folders and SharePoint locations.
- Prepare recurring volume and performance reports, identify notable patterns in activity, and share findings with the team to support operational visibility.
- Route communications and audit-related items to the appropriate departments or leaders to ensure timely follow-up and resolution.
- Perform Medicare billing support activities with a high level of accuracy while adhering to regulatory guidelines, internal procedures, and reimbursement standards.
- Monitor assigned audits on a daily or weekly basis, document outcomes, and raise issues or rework needs to management without delay.
- Maintain detailed records of inbound calls and communications related to Medicare determinations and other assigned case activity.
- Apply correct status codes and routing practices when distributing correspondence across departmental workflows and SharePoint sites.
- Contribute to special projects and additional operational tasks as needed while managing priorities effectively and meeting deadlines.
- Follow confidentiality requirements, complete required training on schedule, and uphold internal controls, policies, and best practices in all work performed.
- Bachelor’s degree required; entry-level candidates are encouraged to apply.
- Foundational knowledge of business analysis principles, including reviewing processes, identifying gaps, and supporting workflow improvements.
- Ability to analyze documents, interpret operational information, and produce clear, accurate reports.
- Familiarity with customer service or call center environments, including documenting inbound interactions professionally.
- Understanding of Medicare-related processes, healthcare operations, or regulated billing environments is preferred.
- Strong organizational skills with the ability to manage multiple assignments, track details, and meet established timelines.
- Proficiency with Microsoft Office tools and collaboration platforms such as SharePoint.
- Demonstrated professionalism, sound judgment, and commitment to confidentiality and compliance standards.