We are looking for an Administrative Assistant/Receptionist to support daily office operations in Allston, Massachusetts. This role serves as the first point of contact for visitors while also handling a wide range of clerical and organizational tasks that keep the workplace running efficiently. The ideal candidate is detail-oriented, organized, and comfortable managing routine responsibilities alongside time-sensitive requests.
Responsibilities:
- Welcome visitors, create a positive first impression, and guide guests to the appropriate staff or department.
- Manage incoming calls, respond to general inquiries, and record accurate messages for follow-up.
- Support front desk security procedures by monitoring visitor sign-ins and distributing guest identification as needed.
- Coordinate outgoing and incoming deliveries, including arranging courier pickups and handling package receipt and distribution.
- Keep the reception area, lobby, and shared front office spaces organized, presentable, and ready for daily use.
- Collect mail, process and sort correspondence, and distribute letters and packages to the appropriate recipients.
- Prepare, edit, and proofread business documents such as letters, memos, and reports for office personnel.
- Maintain both electronic and physical filing systems to ensure records are accurate, accessible, and well organized.
- Monitor inventory levels and replenish office and kitchen supplies to support uninterrupted daily operations.
- Assist with additional administrative assignments, including special projects, check mailings, and creation of office signage when needed.
- At least 1 year of experience in an administrative, receptionist, or office support position.
- Strong customer service skills with the ability to communicate professionally with visitors, employees, and leadership.
- Proficiency with Microsoft Office and general computer applications used in an office setting.
- Excellent verbal and written communication skills, including the ability to prepare clear and accurate correspondence.
- Strong organizational skills with the ability to manage multiple tasks and shift priorities effectively.
- High level of accuracy and attention to detail in clerical, data entry, and document-related work.
- Ability to work independently, exercise sound judgment, and maintain a positive and dependable approach.
- Comfortable handling both urgent requests and routine administrative duties in a fast-paced environment.