We are looking for a senior client services leader to guide strategic communications programs for major accounts. This role blends executive-level client partnership, team leadership, and campaign oversight to help clients reach business goals through thoughtful planning and measurable execution. The ideal candidate brings strong business judgment, an effective communication style, and the ability to lead high-performing account teams in a fast-paced environment.
Responsibilities:
- Build trusted partnerships with key clients by gaining a deep understanding of their priorities and advising them on effective communications strategies.
- Identify opportunities to grow existing accounts and work closely with internal partners to support revenue expansion efforts.
- Shape integrated communications plans using audience insights, market intelligence, and competitive context to advance client objectives.
- Provide direction to account teams to ensure programs are aligned with client expectations, timelines, and broader business goals.
- Lead, coach, and develop account managers by setting clear expectations, supporting growth, and encouraging strong team performance.
- Oversee the delivery of multi-channel campaigns, ensuring work is coordinated smoothly and executed to a high standard.
- Review campaign results, interpret performance data, and recommend adjustments that improve outcomes and strengthen client impact.
- Partner with executives and cross-functional stakeholders to offer strategic counsel and support informed decision-making.
- Prepare executive-ready reports and presentations that summarize results, highlight insights, and guide next steps for clients and leadership.
- Bachelor’s degree required; advanced degree preferred.
- At least 5 years of experience in account management, client communications, public relations, or a related field, including leadership responsibility.
- Proven ability to manage client relationships at a senior level while contributing to account growth and long-term retention.
- Strong strategic planning skills with experience developing communication programs tied to business objectives.
- Excellent written, verbal, and presentation skills with the ability to communicate effectively with leadership and clients.
- Demonstrated success leading and mentoring teams in a collaborative, high-performance environment.
- Strong analytical skills, including experience using performance metrics and data to evaluate success and refine strategy.
- Proficiency in project management and communication tools used to support campaign execution and client service.