We are looking for a Telecommunications Engineer to support healthcare-related telecommunications operations in New Haven, Connecticut. This Long-term Contract position is ideal for someone who is detail oriented and can work across telecom systems while contributing knowledge of healthcare coding environments and post-payment processes. The role requires close attention to operational accuracy, effective issue resolution, and collaboration with internal teams to maintain dependable communication services.
Responsibilities:
- Manage and support telecommunications systems to promote stable, secure, and efficient daily operations.
- Investigate service interruptions and technical issues, identify root causes, and implement timely corrective actions.
- Work with internal stakeholders to align telecommunications support with healthcare business needs and operational priorities.
- Apply knowledge of ICD-9, ICD-10, and CPT-related workflows when assisting with telecom processes tied to healthcare functions.
- Support activities connected to post-payment operations where telecommunications coordination is required.
- Maintain system documentation, service records, and updates to ensure clear tracking of configurations and changes.
- Coordinate with vendors and technical partners to resolve escalated issues and improve service performance.
- Experience supporting telecommunications systems in a detail-focused business environment.
- Working knowledge of healthcare coding concepts, including ICD-9, ICD-10, and CPT.
- Familiarity with post-payment processes and related operational workflows.
- Ability to diagnose technical problems, prioritize tasks, and deliver effective solutions.
- Strong communication skills with the ability to collaborate across technical and non-technical teams.
- High attention to detail and commitment to maintaining accurate documentation.
- Experience working in healthcare, hospital, or social assistance settings is preferred.