Technical Project Coordinator/Admin Onsite in Naperville, IL (Mon-Fri) Long-term Contract
We are looking for a Technical Project Coordinator to oversee overnight field service activity and keep installation work on track from dispatch through completion. This is a contract position based in Naperville, supporting coordination across technicians, project teams, vendors, and customer contacts. The person in this role will help maintain schedule alignment, resolve day-of-service issues in real time, and ensure each work event is properly documented and closed out.
Responsibilities:
- Coordinate overnight service activity from initial technician dispatch through final release of the work order, ensuring each job stays aligned with scope, timing, and customer expectations.
- Confirm technician readiness before work begins by reviewing arrival plans, site access details, required materials, and understanding of the technical assignment.
- Act as the main point of contact among field personnel, dispatch, project leadership, vendors, and customer stakeholders during active service events.
- Provide live support to technicians during installations, upgrades, specialized services work, and remediation tasks to help resolve operational or technical issues quickly.
- Track progress against scheduled milestones and implementation targets, escalating concerns when delays or risks could affect delivery.
- Maintain accurate status reporting throughout the service window by entering timely updates into designated project tracking platforms and related tools.
- Verify that all required completion items, such as test results, supporting records, and site photos, are collected, reviewed, and submitted to the appropriate portals within required timelines.
- Monitor service execution quality and day-of-job performance metrics to support successful outcomes and consistent customer satisfaction.
- Experience coordinating field service, installation, or technical project activity in a fast-paced operational environment.
- Strong communication skills with the ability to work effectively across technicians, vendors, internal teams, and customer contacts.
- Ability to manage multiple active tasks at once while maintaining accuracy, responsiveness, and attention to deadlines.
- Familiarity with project documentation, status tracking, milestone reporting, and completion validation processes.
- Working knowledge of technical support coordination and day-of-service issue resolution.
- Strong customer service mindset with the ability to manage expectations and maintain professionalism during live service events.
- Proficiency with web-based project tools, reporting platforms, and customer or company portals used for updates and documentation.
- Availability to support overnight operations in a Contract role.