We are looking for a Systems Engineer to support and enhance core infrastructure environments for clients in the NYC metro area. This position focuses on maintaining virtualized systems, strengthening security, resolving complex technical issues, and assisting with server and platform upgrades. The ideal candidate brings strong hands-on systems administration experience, communicates well with end users, and can work independently while contributing reliable support.
Responsibilities:
- Manage and maintain VMware vSphere environments, including provisioning, administration, and ongoing support of virtual machines.
- Administer Windows-based server infrastructure and support key platform services such as Active Directory, file services, and messaging systems.
- Perform backup, recovery, and restoration activities to protect operating systems, applications, and business data.
- Troubleshoot network and infrastructure issues by identifying root causes and restoring connectivity across client environments.
- Configure and support security tools such as firewalls, web filtering platforms, and remote connectivity solutions.
- Design, deploy, and maintain secure site-to-site and remote access connectivity for distributed users and locations.
- Assist with server and infrastructure migration projects, including directory services, file servers, and email environments.
- Provide technical support to end users and clients with clear communication, timely follow-up, and attentive service.
- Participate in after-hours support coverage as part of an on-call rotation for urgent incidents.
- Bachelor’s degree in a related field or equivalent practical experience in information technology.
- At least 5 years of experience in IT, including direct support of end users in a service or support capacity.
- Minimum of 3 years of hands-on experience administering VMware vSphere environments.
- Minimum of 3 years of experience with backup and recovery processes for servers, applications, and data.
- Experience working with security technologies, including firewalls, web filtering, and secure remote access solutions.
- Strong working knowledge of Microsoft server technologies such as Active Directory, Windows Server, and Exchange.
- Ability to diagnose and resolve network connectivity problems using strong analytical and troubleshooting skills.
- Excellent verbal and written communication skills, along with the ability to manage priorities independently.