We are looking for a Systems Administrator to provide onsite technical support and infrastructure administration for a multi-site manufacturing organization in Valdosta, Georgia. This role combines hands-on end-user assistance with systems, network, and device support across plant operations, making it well suited for someone who can move comfortably between daily troubleshooting and longer-term improvement efforts. The position also serves as a key backup and leadership presence within IT, helping maintain continuity across facilities and supporting both routine operations and priority escalations.
Responsibilities:
- Deliver onsite IT support for users and operations across multiple manufacturing locations, ensuring timely resolution of hardware, software, and connectivity issues.
- Administer Windows-based systems and core services such as Active Directory, Microsoft Outlook, and Intune to maintain a stable and secure environment.
- Manage incoming support requests through the company ticketing process, prioritize urgent needs, and resolve a steady volume of daily incidents.
- Provide advanced troubleshooting for escalated technical problems affecting desktops, laptops, handheld scanners, printers, servers, and legacy production equipment.
- Support employee onboarding by preparing devices, configuring access, and confirming systems are ready for new hires.
- Assist with infrastructure and technology initiatives, including wireless improvements, remote site support, and other operational enhancement projects.
- Monitor and troubleshoot network components such as switches, routers, firewalls, and wireless systems across three plant locations.
- Maintain and support virtualized and physical server environments, including Hyper-V hosts and datacenter systems at multiple sites.
- Contribute to IT coverage outside standard business hours when needed, including occasional on-call and weekend support for plant operations.
- Help support technology changes related to organizational growth and acquired environments as systems and processes are brought into alignment.
- Proven experience in systems administration within a Windows environment, including support for Windows Server and Windows 10 endpoints.
- Hands-on knowledge of Active Directory, Microsoft Intune, and Hyper-V administration.
- Strong ability to diagnose and resolve network-related issues involving switches, firewalls, routers, and wireless infrastructure.
- Experience supporting a broad mix of end-user devices, including desktops, laptops, mobile scanners, and printers.
- Ability to manage both project-based work and high-volume day-to-day technical support in a fast-paced setting.
- Comfortable working fully onsite in Valdosta, Georgia and traveling between local facilities as needed.
- Experience in a manufacturing or plant-based environment is preferred, especially where uptime and operational responsiveness are critical.
- Strong communication and problem-solving skills with the ability to handle escalations and provide dependable support across varying schedules.