We are looking for a Part Time Dispatcher to support daily delivery operations in Mt Holly, North Carolina. This Long-term Contract through the end of March 2027, this position is ideal for someone who thrives in a fast-paced, logistics-focused environment and can balance driver support, route coordination, and issue resolution throughout the day. The role is primarily desk-based while also requiring an active presence on the floor and in the yard to help keep site operations running smoothly.
- Part-time (6pm – 10pm) 20-30 hours/week
- 4 hours, 5 days a week (TBC)
Responsibilities:
- Coordinate daily dispatch activity for a large driver group, helping keep routes on schedule and responding quickly to delivery exceptions.
- Use company routing and tracking systems to build, adjust, and monitor driver schedules throughout each shift.
- Support site operations before departure by receiving inbound vehicles, organizing package flow, staging routes, and preparing the facility for loadout.
- Assist drivers during loadout by managing check-in and check-out, answering operational questions, and reinforcing delivery standards, safety expectations, and compliance practices.
- Monitor drivers while they are on the road, investigate failed or delayed deliveries, and escalate technical, payment, or compliance concerns to the appropriate teams.
- Review proof-of-delivery records and photos, identify missing or inaccurate documentation, and ensure issues are properly documented for follow-up.
- Restore and organize the workspace after loadout, reconcile package discrepancies, and complete risk or incident reporting when needed.
- Prepare clear end-of-shift updates and handoff notes so remote dispatch partners can continue support during evening operations.
- Provide limited hands-on help with package sorting during peak periods when operational demand requires additional floor support.Mt,
- Prior experience in dispatch, logistics coordination, transportation support, or a related customer service environment.
- Strong computer proficiency, including comfort working with communication and spreadsheet tools such as Slack and Google Sheets.
- Ability to stay organized and make sound decisions in a high-volume, time-sensitive setting.
- Clear and detail-focused communication skills with the ability to work effectively with drivers, site teams, and remote partners.
- Proven ability to take initiative, solve problems quickly, and remain composed under pressure.
- Willingness to work in a role that combines desk responsibilities with regular movement on the floor or in the yard, including outdoor exposure.
- Ability to lift and move items weighing up to 25 pounds on an occasional basis.
- Spanish language skills are a plus.