Office Assistant

We are looking for a dependable Office Assistant to support daily order processing and customer service activities in Brooklyn, New York. This contract-to-permanent position is ideal for someone who is organized, attentive to detail, and comfortable managing administrative tasks in a fast-paced office environment. The person in this role will help ensure orders are accurate, shipments are prepared correctly, and customer communication is handled effectively.

Responsibilities:

• Receive incoming deliveries, inspect contents against order records, and confirm that all items have been received accurately.
• Respond to customer order inquiries by checking stock availability, coordinating order preparation, and supporting the billing process.
• Prepare stones and jewelry for shipment with close attention to item counts, packaging accuracy, and presentation.
• Maintain organized records by filing order documents, invoices, and related administrative paperwork.
• Contact customers to provide order updates and verify that deliveries have arrived as expected.
• Answer inbound calls and assist with routine office requests in an efficient and timely manner.
• Enter invoice information accurately and support customer invoicing and goods receipt/invoice receipt documentation.
• Assist with office supply ordering and contribute to inventory-related tasks, including periodic count support.
• Prior experience in an office support, administrative, or order processing role.
• Ability to handle inbound customer calls with professionalism and clear communication.
• Strong organizational skills with experience filing and maintaining accurate records.
• Familiarity with invoicing processes, including data entry and customer invoice support.
• Comfort working with inventory checks, shipment preparation, and order accuracy verification.
• Basic knowledge of goods receipt/invoice receipt processes is preferred.
• Ability to manage multiple tasks efficiently while maintaining strong attention to detail.