Patient Access Specialist

We are looking for a Patient Access Specialist to support a busy healthcare setting in Virginia. This contract to permanent role is ideal for someone who enjoys helping patients, managing front-end administrative processes, and maintaining accuracy in a fast-moving environment. The person in this role will serve as an important point of contact for patients while coordinating registration, scheduling, and insurance-related tasks with professionalism and care. PLEASE NOTE: Positions available include overnight and weekend shifts. You must be flexible to these hours to be considered.

Responsibilities:

• Greet patients and visitors in a courteous manner and help create a welcoming front-desk experience.
• Complete patient intake and registration activities while ensuring demographic and insurance information is entered correctly.
• Coordinate appointment scheduling, send confirmations, and assist with follow-up scheduling needs.
• Collect co-pays and other patient payments and reconcile daily financial transactions accurately.
• Partner with clinical staff and office personnel to keep patient flow organized and efficient throughout the day.
• Respond to patient questions and concerns promptly, using sound judgment to resolve issues or route them appropriately.
• Maintain confidentiality of patient records and handle all information in compliance with privacy standards.
• Prior experience in patient registration, patient access, any customer service, or a similar healthcare administrative position.
• Working knowledge of appointment scheduling and front-desk patient support processes.
• Experience verifying medical insurance coverage and updating patient account information.
• Ability to manage payment collection tasks with accuracy and attention to detail.
• Strong communication and interpersonal skills with a patient-focused approach.
• Comfortable working in a fast-paced medical environment while balancing multiple priorities.
• Basic computer proficiency and ability to learn healthcare systems and office tools quickly