We are looking for an experienced Sr. Concierge to deliver a refined front-of-house experience in New York, New York. This Contract position is ideal for someone who has built a career in luxury hospitality and knows how to create a welcoming environment for employees, clients, and visitors. The person in this role will serve as the face of the office, blending attentive guest service, reception coverage, and event support with a calm and detail-oriented presence.
Responsibilities:
- Welcome guests, employees, and clients with a hospitality-driven approach that reflects a high standard of service.
- Oversee the front desk area and ensure all in-person arrivals are handled smoothly, efficiently, and with discretion.
- Guide visitors to meeting spaces and provide attentive assistance throughout their time onsite.
- Prepare conference rooms for daily use by confirming spaces are clean, organized, and ready to receive guests.
- Assist with the setup and breakdown of meetings and office events while helping maintain a seamless guest experience.
- Partner with the site lead and onsite office services team to coordinate select events and support day-to-day workplace operations.
- Anticipate guest needs, resolve service requests promptly, and create a warm, elevated office atmosphere.
- Answer and route calls through a multi-line phone system and support administrative service tasks such as document scanning and mail-related activities.
- Represent the office environment as a detail-oriented brand ambassador through strong presence, organization, and service-focused execution.
- Background in concierge, guest services, front desk, or similar front-of-house roles within luxury hotels, boutique hospitality, private clubs, or fine-dining environments.
- Demonstrated ability to deliver high-touch service in a refined, client-facing setting.
- Strong verbal and written communication skills with the ability to interact effectively with a wide range of visitors and stakeholders.
- Detail-oriented presentation, composed demeanor, and the ability to remain poised in a fast-paced environment.
- Experience balancing reception coverage, guest support, conference room readiness, and event assistance.
- Comfortable using basic computer applications, scheduling tools, and office technology.
- Familiarity with document scanning, mailroom support, and multi-line phone systems.
- Hotel experience or exposure to senior hospitality service environments is strongly preferred.