We are looking for a Software Support Technician to provide hands-on technical support for hardware and proprietary software environments in Phoenix, Arizona. This Long-term Contract position is ideal for someone who enjoys troubleshooting devices, maintaining reliable workstation performance, and delivering responsive end-user assistance. The role supports a mix of Dell and Apple equipment and requires a practical approach to resolving technical issues across connected hardware and software systems.
Responsibilities:
- Diagnose and resolve day-to-day issues involving workstations, peripherals, and related computer hardware to minimize operational downtime.
- Install, configure, and maintain Dell and Apple devices, ensuring systems are set up correctly for user needs and organizational standards.
- Perform cable routing, connection setup, and hardware integration for desktops, peripherals, and other associated equipment.
- Provide support for proprietary software applications, identifying problems, applying fixes, and escalating complex matters when necessary.
- Track service activity, device status, and support findings using organized records and reporting tools such as Excel.
- Assist with hardware measurements, validation, or metrology-related tasks where precision and documentation are required.
- Query or review system data in Microsoft SQL to support troubleshooting, reporting, or basic technical analysis.
- Contribute to updates, replacements, or changes in technical environments as assigned, including hardware and software support activities tied to operational improvements.
- Experience providing technical support for computer hardware, peripherals, and associated equipment in a detail-focused environment.
- Hands-on knowledge of Dell Technologies and Apple devices, including setup, maintenance, and issue resolution.
- Ability to complete cable installation and equipment connectivity tasks with accuracy and attention to detail.
- Familiarity with supporting software applications, including proprietary systems used in daily business operations.
- Working knowledge of Excel formulas for tracking, analysis, or support documentation.
- Basic to intermediate experience with Microsoft SQL for reviewing data or assisting with technical problem-solving.
- Strong troubleshooting skills, clear communication, and the ability to manage support tasks independently.