We are looking for a bilingual Collections Specialist to support branch operations and deliver strong customer service in Dayton, TN. This is a contract-to-permanent position within the Financial Services industry, ideal for someone who can balance account support, loan processing, and regulatory compliance in a fast-paced setting. The person in this role will work closely with branch leadership to maintain accurate records, assist customers effectively, and help ensure daily activities run smoothly.
Responsibilities:
- Build positive relationships with customers by addressing questions, resolving account concerns, and providing attentive service throughout each interaction.
- Enter loan application details and supporting documentation accurately while maintaining organized customer records.
- Receive and apply payments, fees, and other account activity in accordance with company procedures and lending guidelines.
- Review and process consumer credit applications, helping move files through the approval and closing process as directed by branch leadership.
- Support day-to-day branch administration, including preparing financial documents such as checks related to loans, operating expenses, and remittances.
- Maintain compliance with internal policies as well as applicable state and federal regulations, including required title-related documentation and reporting.
- Assist with account growth efforts by identifying service opportunities and contributing to a positive customer experience.
- Perform high-volume computer-based work and data entry tasks while managing multiple priorities efficiently.
- Bilingual in Spanish
- High school diploma or equivalent required.
- Strong computer skills with the ability to navigate business systems and complete detailed data entry work accurately.
- Working knowledge of basic math for handling payments, balances, and account transactions.
- All candidates are required to undergo a screening process.
- Previous experience in customer-facing or call center environments is preferred.
- Exposure to collections, consumer finance, or related financial services work is preferred.
- Strong communication skills, sound judgment, and the ability to remain composed in a busy service setting.