Office Manager

Office Manager About the Opportunity We're seeking a hands-on Office Manager to lead daily operations, support a high-performing team, and ensure exceptional customer service. This role is ideal for someone who enjoys balancing people leadership, operational oversight, and administrative responsibilities while helping a business run efficiently. The successful candidate will be a proactive leader who can confidently manage multiple priorities, support staff development, maintain operational excellence, and deliver a positive experience for both employees and customers. This role offers the opportunity to learn from an experienced leader and step into a key position with long-term growth potential.

Key Responsibilities

Office Operations

• Oversee the day-to-day operations of a busy office environment.
• Ensure the office remains organized, professional, and running efficiently.
• Coordinate office supplies, equipment, and facility needs.
• Identify process improvements and help implement operational efficiencies.
• Monitor administrative workflows to ensure accuracy and timely completion.

Team Leadership

• Lead, support, and develop a team of approximately 10 employees.
• Create and maintain staff schedules to ensure appropriate coverage.
• Provide training, coaching, and ongoing support to team members.
• Communicate expectations clearly and foster accountability.
• Promote a positive, collaborative, and customer-focused culture.
• Step in to assist with operational responsibilities as business needs require.

Customer Service & Communication

• Serve as a point of contact for customers and clients.
• Answer questions, provide information, and guide individuals through company processes.
• Handle sensitive situations with professionalism, compassion, and confidence.
• Resolve issues and escalate concerns when appropriate.
• Deliver a high level of customer service while balancing business objectives.

Administrative & Reporting Responsibilities

• Oversee operational reporting and recordkeeping.
• Ensure required documentation is accurate, complete, and submitted on schedule.
• Review activities for accuracy and compliance with company procedures.
• Monitor operational metrics and communicate updates to leadership.
• Support financial tracking and administrative processes.

Previous leadership, supervisory, or management experience. Strong organizational and time-management skills. Excellent verbal and written communication skills. Ability to manage multiple priorities in a fast-paced environment. Strong attention to detail and accuracy. Effective problem-solving and decision-making abilities. Ability to coach, mentor, and motivate team members. Professional, dependable, and adaptable approach to work. Comfortable using business software and technology systems.