We are hiring a Patient Financial Access Facilitator to support patient registration, scheduling, and insurance verification our client in West Haven, Connecticut. In this role, you will help create a smooth and positive patient experience while ensuring records are accurate and complete for billing and care coordination.
Key Responsibilities:
- Support patient check-in and check-out, including registration, identity verification, and visit documentation
- Collect and update demographic, insurance, and financial information
- Schedule new, follow-up, walk-in, and rescheduled appointments
- Enter accurate appointment details, including visit type, provider, and notes
- Verify insurance eligibility and benefits
- Collect co-pays and outstanding balances as needed
- Obtain required signatures, referrals, and authorizations
- Assist patients with interpreter services or other accessibility needs
- Monitor waitlists and help fill open appointment slots
- Partner with clinical and administrative teams to resolve scheduling, registration, and insurance issues
Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
- Experience in patient registration, scheduling, financial access, or a similar healthcare front-desk function.
- Working knowledge of insurance verification, benefit review, co-pay collection, and accurate data entry to support billing processes.
- Strong customer service and communication skills, with the ability to assist patients professionally in a busy healthcare environment.
- Ability to manage multiple tasks at once while maintaining accuracy, organization, and attention to detail.
- Familiarity with healthcare policies, authorization requirements, and regulatory expectations related to patient access activities.
- Comfort using online tools and multiple software applications to complete registration, scheduling, and eligibility-related tasks.
- Ability to collaborate effectively with clinical and administrative teams and troubleshoot account or appointment issues as they arise.
- English language proficiency required; Spanish language skills are helpful for supporting a diverse patient population.