Our client, a privately owned manufacturing company is looking for a proactive and detail-focused Order Entry Specialist/Customer Service Representative to support customers and internal sales activity in Northbrook, Illinois. This role plays a key part in keeping orders accurate, communications timely, and service expectations high in a fast-moving distribution environment. The ideal candidate is comfortable balancing customer interaction, order administration, and cross-functional coordination while maintaining strong follow-through.
Position Details:
Schedule: 100% on-site from 8:30am-5:00pm Salary: $45,000-$60,000 Benefits: Health, vision, dental, 401k + match, LTD, STD, Life Insurance, FSA, PTO
Responsibilities:
- Process customer orders with a high degree of accuracy and ensure all information is entered correctly into the company’s order management platform.
- Respond to customer and sales team inquiries regarding product details, pricing, availability, and open order progress for assigned accounts.
- Work closely with warehouse and operations teams to confirm service status, clarify priorities, and obtain current updates on active orders.
- Visit operational areas when necessary to verify order progress firsthand and gather timely information for customer communication.
- Maintain complete and accurate notes on order activity, status updates, and follow-up actions within internal systems.
- Communicate delays, changes, or urgent issues promptly so customers remain informed and expectations are managed appropriately.
- Track requests through resolution, ensuring questions are answered fully and no customer need is left unresolved.
- Help sustain an organized communication process that supports efficient handling of daily order volume and service-related requests.
Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster
- At least 2 years of experience in customer service, order processing, expediting, or administrative support.
- Bilingual fluency in English and Spanish, with strong verbal and written communication abilities in both languages a plus.
- Background in distribution, industrial, service, or manufacturing settings is preferred.
- Experience using CRM, ERP, or order entry systems such as NetSuite, Oracle, SAP, or similar business software.
- Strong data entry, numeric entry, and typing skills with close attention to detail and documentation accuracy.
- Proficiency with Microsoft Office and the ability to manage multiple tasks in a high-volume environment.
- Demonstrated ability to prioritize urgent matters, solve problems effectively, and collaborate confidently with cross-functional teams.