We are looking for an Office Services Associate to support daily document production, mail handling, and related back-office operations for a client site in Miami, Florida. This is a Contract position suited for someone who thrives in a fast-paced, detail-oriented setting and takes pride in delivering accurate, timely service. The role also provides cross-functional support across office operations, including intake, hospitality, reception, facilities, and basic audio/visual assistance as needed.
Responsibilities:
- Maintain accurate records and tracking logs for incoming assignments and completed office services work.
- Review service requests for completeness before starting projects to ensure instructions, timing, and output expectations are clear.
- Handle copy, scanning, document intake, and mailroom tasks in accordance with site procedures and service standards.
- Sequence assignments effectively so urgent and deadline-driven work is processed in the correct order.
- Coordinate with clients and leadership when priorities shift, deadlines are at risk, or clarification is needed on a request.
- Deliver completed work within established turnaround times for acceptance, production, and distribution.
- Resolve routine copier, scanner, and mail equipment issues and escalate more complex problems when necessary.
- Replenish paper, toner, and other production materials while using supplies responsibly and efficiently.
- Perform quality checks on finished output to confirm accuracy, presentation, and completeness.
- Support a physically active work environment by standing for extended periods and moving materials weighing up to 50 pounds as part of daily operations.
- High school diploma or equivalent is required.
- At least 1 year of office services experience, ideally within a legal, financial, or large corporate setting.
- Working knowledge of document copying, scanning, mailroom processes, and general back-office support activities.
- Strong customer service and communication skills with the ability to build effective working relationships.
- Solid organizational skills and close attention to detail when handling time-sensitive assignments.
- Ability to manage confidential information with discretion and exercise sound judgment independently.
- Comfortable working in a team-oriented, high-volume environment with colleagues and clients from diverse backgrounds.
- Ability to meet deadlines, solve routine problems, and recognize when issues should be escalated.