Archived listing. The details below describe a past opening.
We are looking for a Medical Receptionist to support a busy clinic through a contract assignment. This position serves as a key point of contact for patients, providers, and care teams by coordinating appointments, managing incoming communications, and maintaining accurate patient information. The ideal candidate brings strong front-desk experience, excellent customer service skills, and the ability to stay organized in a fast-paced medical environment.
Responsibilities:
- Handle a high volume of inbound calls, answer patient and provider inquiries, and direct calls to the appropriate department or clinic personnel.
- Make outbound calls to patients, providers, and other contacts regarding appointment updates, orders, follow-up needs, and other clinic-related information.
- Schedule appointments for new and established patients while balancing provider schedules and patient preferences.
- Maintain provider calendars by accurately entering appointments, coordinating follow-up visits, and helping ensure efficient scheduling workflows.
- Identify and resolve scheduling concerns, appointment conflicts, and other related issues in a timely manner.
- Verify patient demographics, insurance coverage, referrals, and authorization requirements while assisting with insurance-related questions as needed.
- Accurately document and update patient information within electronic medical records and other clinic systems while maintaining confidentiality.
- Contact patients regarding appointment reminders, cancellations, rescheduling needs, and missed visits, providing a positive service experience throughout the process.
- Cross-train across patient access and administrative functions and provide additional operational support as needed to assist clinic and department goals.
- Experience with patient scheduling in a medical office, clinic, or healthcare front-desk setting.
- Ability to handle high call volumes while maintaining professionalism, accuracy, and efficiency.
- Working knowledge of medical front office procedures, including patient check-in and appointment coordination.
- Familiarity with verifying insurance information, referrals, and pre-authorization requirements.
- Basic understanding of medical terminology and its use in a patient-facing administrative role.
- Proficiency with electronic health records and computerized scheduling systems.
- Strong communication, customer service, and problem-solving skills in a fast-paced environment.