We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical assistance for end users in San Angelo, Texas. This is a Contract-to-permanent position which is ideal for someone who enjoys resolving desktop and device issues, supporting daily IT operations, and delivering a strong customer experience. The role combines hands-on workstation support with incident resolution, system configuration, and continuous improvement of support processes. Responsibilities: • Deliver desktop and help desk support by diagnosing technical issues, fulfilling service requests, and restoring user productivity in a timely manner. • Install, configure, and update software, hardware, and peripheral devices while ensuring systems are set up to meet user and business needs. • Troubleshoot escalated incidents in partnership with technical specialists and contribute to the resolution of complex or high-impact problems. • Perform routine maintenance on workstations, printers, and related equipment to improve reliability and reduce recurring issues. • Prepare, distribute, and personalize end-user devices and accessories, including verifying proper configuration before deployment. • Use PowerShell to review, adjust, and create scripts that streamline repeatable IT support tasks and administrative processes. • Maintain accurate service documentation, record troubleshooting steps, and contribute to knowledge-sharing efforts within the support team. • Identify support activities that can be handled efficiently by the service desk and recommend practical improvements to operating procedures.
- Previous experience in desktop support, help desk operations, or another direct end-user IT support environment.
- Working knowledge of Microsoft Windows environments, office productivity tools, service desk ticketing, and remote support utilities.
- Familiarity with Active Directory, endpoint administration tools, antivirus platforms, and general user account support.
- Understanding of computer hardware, mobile device support, basic networking concepts, and technical troubleshooting methods.
- Strong problem-solving skills with the ability to isolate root causes and resolve more advanced technical issues.
- Clear written and verbal communication skills with a detail-oriented, customer-focused approach to user support.
- Ability to manage multiple priorities effectively, stay organized under pressure, and work successfully in a collaborative team setting.
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience; CompTIA A+ and networking exposure are valued.