We are looking for a hands-on Help Desk/Desktop Support Analyst to support technology operations for an organization in Sandy, Utah. This position blends user support, desktop administration, on-site technical work, and documentation, making it ideal for someone who enjoys solving problems in an office settings. The role includes seasonal travel to multiple locations and requires a dependable, detail-oriented individual who can maintain consistent standards while delivering responsive technical assistance.
Responsibilities:
- Deliver first- and second-line technical support for staff, resolving issues related to Windows computers, Microsoft 365, printers, browsers, security software, and network connectivity.
- Set up, configure, maintain, and replace desktop systems and related hardware while ensuring devices meet established operational standards.
- Assist with operating system imaging, software deployment, patching, and application configuration across user workstations and shared environments.
- Travel to school and office sites to install workstations, support computer lab rollouts, and complete assigned technology refresh initiatives.
- Diagnose equipment failures, manage support tickets through resolution, and coordinate with external service providers when repairs are needed.
- Install and maintain structured cabling for voice and data connections, including basic termination, testing, cable organization, and equipment mounting.
- Create and update technical procedures, configuration records, and support documentation to promote consistency and efficient issue resolution.
- Provide support during after-hours or weekend assignments as needed and contribute to projects that require seasonal multi-state travel.
- Track hardware assets and maintain accurate inventory information for deployed and retired equipment.
- At least 2 years of experience in desktop support, help desk operations, or a similar IT support role.
- Working knowledge of Windows 10 and Microsoft desktop environments, including troubleshooting common hardware and software issues.
- Familiarity with Microsoft 365, Active Directory, service desk ticket management, and basic asset inventory practices.
- Understanding of foundational networking concepts with the ability to identify and resolve connectivity-related problems.
- Strong written and verbal communication skills with the ability to document processes and explain technical issues clearly.
- CompTIA A+ certification, related technical training, or equivalent practical experience.
- Valid driver’s license and willingness to travel seasonally to support multiple sites.
- Ability to lift and move IT equipment up to approximately 40 pounds and work in classrooms, offices, wiring closets, and equipment rooms.