Description We are looking for a bilingual Dispatcher to support drayage scheduling and customer coordination for a growing environmental waste management operation in California. This contract opportunity is ideal for someone who combines strong customer service skills with experience managing transportation details, billing accuracy, and time-sensitive communication. The role works closely with customers, dispatch operations, and internal teams to keep orders moving efficiently while maintaining accurate records and timely follow-up.
Responsibilities:
- Coordinate drayage requests from customers, confirm service details, and arrange pickups and deliveries based on operational capacity and timelines.
- Enter and maintain order information in the transportation management system with a high level of accuracy, ensuring dispatch teams have complete and current details.
- Compare shipment instructions with supporting documents, terminal information, and steamship line schedules to confirm booking accuracy and identify discrepancies.
- Communicate with customers regarding appointment availability, service delays, accessorial charges, and required documentation in a clear and thorough manner.
- Track import and export activity, escalate service concerns when needed, and keep both management and customers informed of issues that may affect delivery performance.
- Review completed moves each day, validate pricing against customer agreements, and prepare accurate billing documentation for invoicing.
- Issue customer invoices within established turnaround times following container ingate and help maintain consistent billing workflows.
- Support accounts receivable activities by investigating invoice questions, gathering backup documentation, and helping resolve billing disputes promptly. Requirements • Fluency in Spanish and English, with the ability to communicate effectively with customers, drivers, and internal teams.
- Prior experience in dispatch, logistics coordination, drayage, or transportation customer service.
- Familiarity with transportation or logistics software; experience with Profit Tools is preferred.
- Working knowledge of billing processes, rate verification, and invoice support in a fast-paced environment.
- Experience interacting with steamship lines or major ocean carriers such as Maersk, Ocean Network Express, or similar providers is preferred.
- Strong attention to detail when reviewing order data, schedules, and customer documentation.
- Proficiency with business systems such as CRM, ERP, Cargowise, or related logistics platforms is a plus.
- Ability to manage multiple priorities, solve problems quickly, and maintain clear communication throughout the service process. TalentMatch®
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