We are looking for a Help Desk/Desktop Support Analyst to support daily technical operations for end users in Brooklyn, New York. This Long-term Contract position is ideal for someone who enjoys solving hardware and software issues, preparing equipment for new users, and delivering responsive desktop support in a fast-paced telecom services environment. The person in this role will handle a wide range of technical requests, maintain reliable workstation performance, and help ensure employees have the tools they need to work effectively.
Responsibilities:
- Prepare, image, and set up laptops for deployment, ensuring each device is properly configured for user needs.
- Provide day-to-day help desk assistance by responding to technical issues and supporting employees with hardware and software concerns.
- Diagnose and resolve problems affecting desktop and laptop computers to restore functionality with minimal disruption.
- Support printers, monitors, docking stations, and other peripheral devices by identifying issues and applying practical fixes.
- Investigate basic network and connectivity problems, including access and performance issues, and escalate when necessary.
- Manage and update service desk tickets to document requests, track progress, and maintain clear communication with users.
- Assist with user account support and access-related tasks within Active Directory and Windows-based environments.
- Perform routine troubleshooting across Microsoft Windows systems to maintain stable and efficient end-user computing experience.
- Hands-on experience providing help desk or desktop support in a detail-oriented environment.
- Working knowledge of Active Directory for basic user account and access support.
- Proficiency with Microsoft Windows, including Windows 10, in an end-user support setting.
- Strong troubleshooting skills related to desktops, laptops, printers, and common peripheral devices.
- Familiarity with service desk ticketing processes and documenting technical issues accurately.
- Ability to identify and resolve basic connectivity and network-related issues.
- Clear communication skills with a customer-focused approach to supporting end users.