We are looking for a detail-oriented Gateway Agent to support international shipment coordination and customer service activities in Long Beach, California. This Long-term Contract position is ideal for someone who can manage shipping documentation, maintain accurate records, and communicate effectively with customers, carriers, agents, and internal teams. The role requires strong organization, sound judgment, and the ability to keep freight moving efficiently in a fast-paced environment.
Responsibilities:
- Coordinate air and ocean shipment activities from order receipt through final delivery, ensuring each step is completed accurately and on schedule.
- Prepare, review, and distribute shipping paperwork required for international freight movements, making sure documents are complete and released promptly to the appropriate parties.
- Monitor shipment milestones and provide timely updates to customers, overseas partners, carriers, and internal stakeholders to support smooth cargo flow.
- Enter and maintain shipment information in operational systems with a strong focus on accuracy, completeness, and master-level data integrity.
- Manage consolidation-related details such as routing, shipment status, terms of trade, and supporting records to ensure reliable documentation control.
- Handle operational tasks tied to freight execution, including carrier submissions, bill of lading updates, pre-alert preparation, tracking activities, and invoicing support.
- Apply critical thinking to resolve shipping issues, respond to changing customer needs, and keep operations aligned with service expectations.
- Build productive working relationships with vendors, network offices, and team members while supporting compliance with applicable laws, regulations, and standard procedures.
- High school diploma or equivalent required.
- At least 1-3 years of experience in global forwarding, international shipping, or a related freight operations environment.
- Working knowledge of air and ocean freight documentation and shipment coordination processes.
- Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.
- Strong communication skills with the ability to provide responsive customer service and effective follow-up.
- Excellent organization, prioritization, and multitasking abilities in a deadline-driven setting.
- High attention to detail, sound problem-solving ability, and commitment to maintaining accurate shipment data.