We are looking for a detail-oriented Document Management Specialist to support high-volume document intake and records processing in Sacramento, California. This Long-term Contract position focuses on reviewing incoming scanned mail, organizing files accurately, and ensuring each document is matched to the appropriate claim record. The ideal candidate brings strong document review skills, sound judgment when researching incomplete information, and a commitment to maintaining quality standards in a fast-paced environment.
Responsibilities:
- Examine scanned incoming mail and categorize each item using established document naming and identification guidelines.
- Research documents that arrive without a claim reference and route potential new claim materials to the appropriate intake team.
- Direct items with missing or unclear identifying details to customer support or other internal teams for additional investigation.
- Conduct quality checks on scanned images to verify readability, completeness, and the presence of a valid claim number.
- Return unclear, incomplete, or noncompliant images for rescanning and communicate issues related to invalid documentation when needed.
- Assign documents to the correct claim by reviewing available case information and cross-referencing details within the claims management system.
- Enter key index data into the system, including document classification and service date information, to support accurate recordkeeping.
- Assist with additional projects and operational tasks as requested to support document management objectives.
- Experience performing detailed document review in an administrative, records, or document control environment.
- Strong ability to identify inconsistencies and investigate missing information with accuracy and efficiency.
- Familiarity with scanning quality standards and document indexing practices.
- Comfortable working within claims, records, or other database-driven systems to locate and update information.
- High level of attention to detail and commitment to maintaining data accuracy.
- Ability to manage repetitive, high-volume work while meeting quality expectations.
- Clear written and verbal communication skills for escalating issues and coordinating with internal teams.