Robert Half is working with an extremely reputable company for an open Customer Service Representative role. The ideal candidate is customer-focused, organized, and solutions-oriented. This individual will serve as a primary point of contact for residential and commercial customers, providing exceptional service while assisting with service inquiries, account updates, billing questions, scheduling, and general administrative support.
The ideal candidate is an excellent communicator who thrives in a fast-paced environment, enjoys helping people, and can effectively manage multiple priorities while maintaining a positive and professional attitude.
Key Responsibilities
- Serve as the primary point of contact for incoming customer inquiries via phone, email, and other communication channels.
- Assist residential and commercial customers with questions regarding garbage collection, recycling, service schedules, missed pickups, and account information.
- Research and resolve customer complaints, service disruptions, billing discrepancies, and collection-related issues in a timely and professional manner.
- Process new service requests, account changes, cancellations, service adjustments, and customer information updates.
- Coordinate with dispatch, drivers, operations, and other internal departments to communicate service requests and ensure timely resolution.
- Maintain accurate customer records, document interactions, and update account information within internal databases and customer management systems.
- Provide information regarding service policies, rates, recycling guidelines, and waste disposal procedures.
- Assist with general administrative responsibilities, including data entry, filing, reporting, and processing customer documentation.
- Follow up with customers regarding outstanding inquiries and ensure a high level of customer satisfaction.
Qualifications
- Previous experience in customer service, call center operations, or administrative support.
- Strong verbal and written communication skills with the ability to interact professionally with customers.
- Excellent problem-solving skills and the ability to remain calm and composed when handling challenging customer situations.
- Proficiency with Microsoft Office, Outlook, and general computer applications.
- Strong data entry skills with exceptional attention to detail and accuracy.
- Ability to multitask, prioritize competing responsibilities, and work effectively in a fast-paced environment.
- Strong organizational skills and a customer-first mentality.
- Experience in waste management, utilities, transportation, logistics, or a service-oriented industry is a plus.