We are looking for a Customer Service Representative to support customers and sales partners in Woodridge, Illinois within the agriculture industry. This contract opportunity with permanent potential is ideal for someone who thrives in a fast-paced environment, enjoys resolving order-related issues, and takes pride in delivering dependable service. In this role, you will oversee the full order lifecycle, respond to customer inquiries, and help ensure accurate account management throughout the business year.
Responsibilities:
- Serve as the primary point of contact for customers and sales representatives, providing timely support for questions, orders, and service needs.
- Coordinate the complete order process from initial entry through final resolution, including updates, confirmations, tracking, claims, and returns.
- Process daily transactions accurately within the order management system and B2B platform while maintaining detailed and organized records.
- Monitor customer accounts to preserve order accuracy, pricing consistency, shipment status, substitutions, and product availability across the season.
- Prepare, organize, and maintain sales order documentation and deliver requested reports to internal teams or customers.
- Share important timelines, inventory updates, and vendor-related information with customers to support informed decision-making.
- Build strong working relationships with customers, vendors, sales teams, and internal departments to promote a high level of service.
- Manage a high volume of inbound and outbound calls while prioritizing tasks, addressing concerns, and recommending effective solutions.
- Support cross-functional coverage, contribute to special projects, and assist with system testing, training, and process improvement efforts when needed.
- At least 2 years of experience in customer service, call center support, or order management.
- Proven ability to handle inbound and outbound customer communication in a fast-paced setting.
- Experience with order entry and high-volume data entry with strong attention to accuracy.
- Ability to manage multiple priorities, resolve problems efficiently, and follow through on customer requests.
- Strong written and verbal communication skills with a detail-oriented and service-focused approach.
- Comfortable using order management systems, web-based business platforms, and standard reporting tools.
- Capable of working collaboratively with internal teams, sales representatives, customers, and vendors.