We are looking for a detail-oriented Customer Service & Order Processing Representative to support daily order management and customer coordination for a manufacturing organization in Iselin, New Jersey. This contract opportunity with potential for a permanent role is ideal for someone who thrives in a fast-paced operations environment and can balance customer communication, order accuracy, and shipment follow-through. The person in this role will work closely with sales, warehouse, and logistics partners to help ensure orders move efficiently from entry through delivery.
Responsibilities:
- Enter and maintain customer orders accurately in the company system, ensuring all details are complete and up to date.
- Arrange transportation and determine appropriate shipping methods to support timely order fulfillment.
- Partner with warehouse personnel and customers to coordinate shipment schedules, delivery updates, and order status communication.
- Investigate freight damage issues and submit claims documentation when products are affected during transit.
- Provide day-to-day support to the sales team and customers by answering questions, resolving order-related concerns, and following up on open items.
- Handle administrative support tasks that contribute to smooth office and operations workflow.
- Monitor multiple active orders at once while maintaining strong attention to detail and meeting deadlin
- At least 2 years of experience in order processing, customer service communications, and logistics coordination.
- Proficiency with Microsoft Office applications and Outlook.
- Strong data entry and typing skills with a high level of accuracy, including numeric entry.
- Demonstrated ability to stay organized and manage several priorities simultaneously.
- Ability to work independently and complete assigned responsibilities efficiently.
- Clear written and verbal communication skills for working with customers and internal teams.
- Team-oriented approach with the ability to collaborate effectively across different locations.
- Ability to follow directions carefully and maintain consistent attention to detail.