We are looking for a detail-oriented Customer Service Billing Specialist to join a manufacturing organization in Torrance, California. This on-site Contract opportunity is ideal for someone who enjoys working across departments to resolve billing issues, support customer account activity, and keep transaction records accurate. The person in this role will help maintain smooth order and billing operations by investigating credits and refunds, entering data carefully, and communicating effectively with internal teams.
Responsibilities:
- Work closely with accounting, customer service, sales, and distribution teams to investigate customer billing concerns and bring credit or refund requests to resolution.
- Enter and process customer credits, refunds, and related billing adjustments with a strong focus on accuracy and timeliness within the company system.
- Keep complete and organized records of billing actions to support audit readiness and ensure reliable transaction history.
- Assist with order entry and general order processing when additional operational support is needed.
- Maintain precise data input standards during busy periods to help ensure dependable customer service and order flow.
- Review billing and order activity for inconsistencies, trace the source of issues, and escalate recurring problems to department leadership.
- Verify transaction details before finalizing adjustments to reduce errors and improve financial accuracy.
- Contribute to efficient day-to-day billing operations by balancing customer support needs with administrative accuracy.
- 1–2 years of experience in a billing, accounting clerk, accounts receivable, or similar transaction-focused role.
- Demonstrated ability to perform high-volume data entry with strong accuracy and attention to detail.
- Working knowledge of billing functions, billing statements, collections support, and computerized billing systems.
- Customer service experience is preferred, particularly in a fast-paced environment with frequent transaction activity.
- Ability to research discrepancies, review account history, and resolve billing issues in a methodical manner.
- Comfortable collaborating with multiple departments to gather information and complete billing-related tasks.
- Experience using business systems for billing and order support; familiarity with Infor SX.e is strongly preferred.