Description
We are looking for a bilingual Collections Specialist to support branch operations and deliver strong customer service in Dayton, TN. This is a contract-to-permanent position within the Financial Services industry, ideal for someone who can balance account support, loan processing, and regulatory compliance in a fast-paced setting. The person in this role will work closely with branch leadership to maintain accurate records, assist customers effectively, and help ensure daily activities run smoothly.
Responsibilities:
- Build positive relationships with customers by addressing questions, resolving account concerns, and providing attentive service throughout each interaction.
- Enter loan application details and supporting documentation accurately while maintaining organized customer records.
- Receive and apply payments, fees, and other account activity in accordance with company procedures and lending guidelines.
- Review and process consumer credit applications, helping move files through the approval and closing process as directed by branch leadership.
- Support day-to-day branch administration, including preparing financial documents such as checks related to loans, operating expenses, and remittances.
- Maintain compliance with internal policies as well as applicable state and federal regulations, including required title-related documentation and reporting.
- Assist with account growth efforts by identifying service opportunities and contributing to a positive customer experience.
- Perform high-volume computer-based work and data entry tasks while managing multiple priorities efficiently.
Requirements
- Bilingual in Spanish
- High school diploma or equivalent required.
- Strong computer skills with the ability to navigate business systems and complete detailed data entry work accurately.
- Working knowledge of basic math for handling payments, balances, and account transactions.
- All candidates are required to undergo a screening process.
- Previous experience in customer-facing or call center environments is preferred.
- Exposure to collections, consumer finance, or related financial services work is preferred.
- Strong communication skills, sound judgment, and the ability to remain composed in a busy service setting.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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