We are looking for an experienced Accounts Receivable Supervisor/Manager to lead receivables performance and strengthen cash flow outcomes in Bloomington, Minnesota. This role will guide collection strategy, oversee forecasting and reporting, and help resolve complex customer account matters through close partnership with internal teams. The ideal candidate brings strong operational leadership, a data-driven mindset, and the ability to improve processes while maintaining a high standard of customer care and compliance.
Responsibilities:
- Lead the accounts receivable and collections function by establishing effective approaches that improve recovery rates and reduce overdue balances.
- Track collection performance through key metrics, analyze patterns and risks, and provide leadership with actionable reporting and recommendations.
- Investigate gaps in results using root-cause analysis to separate internal execution issues from customer payment behavior, timing factors, and other external influences.
- Drive operational improvements by refining workflows, applying continuous improvement methods, and introducing automation where it adds value.
- Manage relationships with external collection and credit partners, including third-party service providers, to support efficient and consistent outcomes.
- Oversee customer communications related to outstanding balances, ensuring interactions remain clear, respectful, and solution-oriented.
- Handle escalated account situations and collaborate with teams such as Sales, Customer Success, and Legal to address disputes, holds, and other sensitive issues.
- Own short- and long-range cash forecasting for receivables by developing assumptions, evaluating risks and opportunities, and improving forecast accuracy through variance analysis.
- Maintain audit-ready documentation, support internal control testing, and review new account setups with a focus on credit exposure and risk mitigation.
- Lead, coach, and develop team members through clear performance expectations, ongoing feedback, and talent-building initiatives that support long-term growth.
- Proven experience leading accounts receivable or commercial collections teams in a supervisory or management capacity.
- Strong knowledge of accounts receivable operations, aging analysis, billing activities, cash applications, and collection workflows.
- Demonstrated ability to create KPI reporting, interpret performance data, and translate findings into practical business actions.
- Experience developing cash collection strategies and receivables forecasts using historical trends, account-level insight, and payment behavior analysis.
- Solid understanding of credit and collections practices, including risk assessment, dispute resolution, and account review processes.
- Ability to work cross-functionally with internal stakeholders and manage sensitive customer situations with professionalism and sound judgment.
- Experience supporting compliance activities, maintaining accurate documentation, and operating effectively in audit-focused environments.