The Manager of Information Technology oversees IT operations in a manufacturing environment, ensuring production uptime, system reliability, infrastructure performance, and effective team leadership. This role manages plant IT staff, supports capital projects and manufacturing systems, and partners with plant leadership on technology and automation initiatives. Reports to the Director of Information Technology.
Purpose/Duties/Responsibilities · Lead IT operations in a multi-shift manufacturing environment, prioritizing production uptime, reliability, and timely issue resolution. · Supervise, develop, and manage plant IT staff, including daily operations, performance, and accountability. · Coordinate IT resources and establish performance measures for system availability, service delivery, and incident response. · Partner with plant leadership, operations, maintenance, engineering, and vendors to support manufacturing technology, automation, and process improvements. · Oversee IT infrastructure, plant floor technology, manufacturing systems, and production-critical integrations, while providing enterprise IT support as needed. · Support IT budgets, capital projects, vendor management, and technology planning. · Manage critical outages, cybersecurity practices, system performance, backups, disaster recovery, and incident response. · Provide user training and maintain documentation for IT operations, manufacturing systems, and support procedures. · Stay current on manufacturing technology, automation, infrastructure, and cybersecurity trends. · Provide additional support for helpdesk operations, servers, Active Directory, and local or remote users as needed.
Required Skills · Strong communication, customer service, and interpersonal skills. · Hands-on experience with SCADA systems, IT infrastructure, and manufacturing integrations. · Experience supporting IT in manufacturing or industrial environments. · Demonstrated leadership, team development, and ability to manage competing priorities. · Strong project management, organizational, troubleshooting, and problem-solving skills. · Experience with remote management tools, Microsoft 365 administration, and technology projects. · Proficiency in Microsoft Office or similar applications.
Preferred Qualifications · Experience with Mobile Device Management (MDM) for Windows, macOS, and Android. · Certifications such as Microsoft, CompTIA, Fortinet
Required Education/Experience · Bachelor’s degree in computer science, computer engineering, information technology, or a related field. · 7+ years of progressive IT experience. · 5+ years of supervisory or team leadership experience.
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