Overview
Our client is seeking a Salesforce Business Analyst to support Salesforce-related initiatives tied to its merger integration activities. This consultant will partner with business stakeholders, Salesforce teams, and technology partners to support hypercare operations, requirements gathering, issue resolution, testing, reporting, user access, and process improvements across multiple business functions. The ideal candidate brings strong Salesforce BA experience, excels at stakeholder management, and can operate effectively in a fast-paced enterprise transformation environment.
Responsibilities
- Gather, document, and prioritize business and functional requirements
- Serve as the liaison between business stakeholders, Salesforce administrators, developers, and support teams
- Support hypercare activities, issue triage, defect management, and resolution tracking
- Coordinate User Acceptance Testing (UAT), test execution, and validation efforts
- Analyze and document business processes, workflows, and enhancement opportunities
- Support Salesforce security, user access requests, roles, permissions, and onboarding activities
- Assist with reporting optimization, report cleanup, data validation, and migration-related initiatives
- Track project risks, dependencies, and status updates while ensuring alignment between business and technical teams
Salesforce Functional Areas Supported
Support will span a broad portfolio of Salesforce-enabled functions and initiatives, including:
- Card Operations & CIMS
- Disputes
- ServiceNow Forms / TAG Forms
- Health & Benefits Support
- Sales / GEO
- Client Care & SD1 Client Care
- TPS
- User Access & Salesforce Security
- Check Fraud Prevention
- Deposit Operations / Exceptions
- Team Member Banking Enablement
- Group Banking Enablement
- Treasury, Credit, Merchant Services, and Commercial/Wholesale Banking (CAG)
- Consumer Services Group (Consumer/CIC, Consumer Digital & SMB)
- Securities (Post-CD1)
- SBA / Government Lending
- Loan Exceptions
- ACH File Suspend Cases
- KYC / IMO Request Tracking
- S&P Global Integration
- Custom Object Enhancements
- Legacy Data Migration & Data Cleanup
- Salesforce Reporting Cleanup and Optimization
Note: Several areas, including Card Operations & CIMS, Disputes, ServiceNow Forms/TAG Forms, Health & Benefits Support, Sales/GEO, Client Care, TPS, User Access, Check Fraud Prevention, and Deposit Operations, are expected to experience elevated support demand during the hypercare period.
Required Qualifications
- 4+ years of Business Analyst experience supporting Salesforce environments
- Strong experience gathering and documenting business and functional requirements
- Experience facilitating meetings with business stakeholders and technical teams
- Experience supporting User Acceptance Testing (UAT), defect tracking, and issue resolution
- Understanding of Salesforce platform functionality and business process configuration
- Strong analytical, organizational, and communication skills
- Experience prioritizing work across multiple stakeholders and business functions
- Ability to work onsite and collaborate in a fast-paced, highly visible project environment
Preferred Qualifications
- Experience supporting mergers, acquisitions, system conversions, or large-scale transformation initiatives
- Salesforce Business Analyst or Salesforce Administrator certification
- Experience with Salesforce security, user provisioning, profiles, roles, and permissions
- Experience supporting data migration, data validation, and data quality initiatives
- Familiarity with Agile delivery methodologies and Jira
*Please note: This position is 100% onsite, Monday-Friday, in Smyrna/Vinings area of Atlanta. Do NOT apply to this posting if you're not already local to metro Atlanta and willing to work onsite
