IT Manager (Infrastructure)

Robert Half is seeking an experienced IT Manager for a company in Madison, WI to lead day-to-day IT operations, oversee infrastructure and end-user support, and drive accountability across the IT team. This is a hands-on leadership position with a strong emphasis on people management, process improvement, and ensuring reliable IT services across multiple locations.

The ideal candidate has a strong technical background in infrastructure and systems administration, along with proven experience managing IT teams, establishing standards, and improving service delivery.

Responsibilities

• Lead a team of IT professionals responsible for Help Desk, Systems Administration, and infrastructure support.
• Drive team productivity, accountability, and performance through clear expectations, established standards, and consistent processes.
• Oversee IT infrastructure, including networks, servers, storage, endpoints, and business-critical systems.
• Ensure the reliability, security, and performance of IT systems while identifying opportunities for improvement.
• Manage IT projects, including planning, resource allocation, timelines, budgets, and communication with stakeholders.
• Establish and improve IT support processes, service levels, escalation procedures, and operational best practices.
• Provide technical guidance and serve as an escalation point for complex infrastructure and end-user support issues.
• Partner with business leaders, internal teams, and external vendors to align IT services with operational needs.
• Mentor and develop team members, encouraging professional growth, collaboration, and continuous improvement.
• Maintain strong relationships with employees and IT staff across multiple company locations.
• Associate or bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• 8+ years of progressive IT experience supporting infrastructure, systems, and end users.
• 3+ years of IT management experience preferred, with demonstrated success leading teams and driving accountability.
• Strong technical knowledge of networking, systems administration, IT infrastructure, and cybersecurity fundamentals.
• Experience with Cisco networking, Microsoft 365, Active Directory, and Windows-based environments.
• Experience managing IT projects, implementing process improvements, and coordinating cross-functional initiatives.
• Strong leadership, communication, and problem-solving skills with the ability to work effectively across all levels of an organization.
• Experience with Microsoft Dynamics 365 Business Central is a plus.
• ITIL, PMP, or other relevant technical or management certifications are a plus.

Additional Details

• Direct hire opportunity with an established, family-owned organization.
• Manage a team of 4 direct reports across Help Desk and Systems Administration.
• Primarily a leadership role, with approximately 80–90% of responsibilities focused on management and team operations.
• Onsite presence required during the first 90 days, with potential hybrid flexibility afterward.
• Occasional travel, approximately 1–2 days per month, to other Wisconsin locations.
• Typical work schedule is Monday through Friday, 8 AM to 5 PM.
• Compensation targeted around $120K, depending on experience.