Workplace Experience Coordinator

We are looking for a Workplace Experience Coordinator - Level 1 to support daily front desk and office services in San Francisco, CA. This Contract position is ideal for someone who enjoys creating a welcoming environment for employees and visitors while keeping workplace operations organized and responsive. The person in this role will help coordinate guest services, office support activities, vendor interactions, and on-site events in a well-organized in-person setting.

Responsibilities:

• Welcome employees, visitors, and guests at the front desk while maintaining a courteous and attentive presence.
• Distribute visitor credentials and parking passes and ensure all building access procedures are followed accurately.
• Coordinate workplace support services such as mail handling, office supply distribution, and onboarding setup activities.
• Submit and monitor janitorial and maintenance requests to help keep the office running smoothly.
• Respond promptly to questions, service issues, and complaints from building occupants and guests, providing practical solutions with a strong customer service focus.
• Organize on-site meetings and events, including room preparation, supply coordination, and post-event breakdown.
• Follow site safety, security, and emergency protocols and communicate with the appropriate contacts when issues arise.
• Work with external vendors providing workplace goods or services to support day-to-day office needs.
• Assist with mailroom operations and other routine administrative tasks as directed by management.
• High school diploma or equivalent.
• Up to 2 years of experience in a front desk, office support, workplace services, or customer-facing role.
• Ability to follow established procedures and complete routine tasks with consistency and attention to detail.
• Clear verbal and written communication skills for interacting with employees, visitors, and service providers.
• Working knowledge of Microsoft Office applications, including Word, Excel, and Outlook.
• Strong organizational skills with the ability to manage multiple responsibilities in an in-person office environment.
• Detail-oriented approach to customer service and problem resolution.
• Comfortable coordinating with vendors, handling workplace requests, and supporting general office operations.