Overview
Our client is seeking a Salesforce Administrator to support critical Day 1 conversion activities associated with their merger. This individual will provide onsite Salesforce administration and end-user support, helping ensure business users maintain uninterrupted access to Salesforce and related processes during the conversion period. The ideal candidate will have strong Salesforce administration experience, excellent troubleshooting skills, and a customer-focused approach to supporting users in a fast-paced, high-visibility environment.
Responsibilities
- Provide day-to-day Salesforce administration and production support during merger and conversion activities.
- Manage user setup, provisioning, deprovisioning, role assignments, profiles, permission sets, and security access requests.
- Support user onboarding and access validation for Day 1 conversion readiness.
- Troubleshoot Salesforce user issues and coordinate resolution with internal technology teams and business stakeholders.
- Assist with data validation, user acceptance testing (UAT), and post-conversion support activities.
- Monitor system performance and help identify and resolve access, workflow, and configuration issues.
- Support business users across Sales, Relationship Management, Operations, and other functional areas utilizing Salesforce.
- Document support processes, access procedures, and issue resolutions.
- Participate in conversion planning, readiness activities, cutover support, and hypercare efforts surrounding CD1.
Required Qualifications
- 3+ years of Salesforce Administration experience.
- Experience administering Salesforce production environments.
- Strong understanding of Salesforce security model, including: Users, Roles, Profiles, Permission Sets, and Sharing Rules
- Experience handling user provisioning, access requests, and troubleshooting support tickets.
- Strong communication and customer support skills.
- Ability to work onsite and support critical conversion activities in a high-urgency environment.
Preferred Qualifications
- Salesforce Administrator Certification (ADM 201).
- Previous merger, acquisition, conversion, or large-scale system migration experience.
- Experience supporting Sales Cloud, Service Cloud, Financial Services Cloud, or related Salesforce platforms.
- Familiarity with identity and access management processes and tools.
*Please note: This position is fully onsite in Atlanta, GA. Do NOT apply to this posting if you're not already local to metro Atlanta and willing to work onsite. No exceptions will be made.
