We are looking for a detail-oriented Patient Services Specialist to support patient service operations for a medical device organization in Atlanta, Georgia. This contract position with the potential to become permanent plays an important role in coordinating device-related workflows, maintaining accurate records, and helping ensure timely service for patients and customers. The ideal candidate brings strong administrative ability, a service-focused mindset, and the organization skills needed to manage multiple tasks in a fast-paced environment.
Responsibilities:
- Enter and process new patient details in internal platforms and Salesforce with a high level of accuracy.
- Prepare and activate patient devices in accordance with order and service requirements.
- Review, attach, and maintain supporting documentation for each device request based on customer needs.
- Generate shipment labels and confirm that shipping information is complete and correct before dispatch.
- Upload required reports and maintain current records within company systems.
- Monitor outbound and return deliveries, keeping visibility on device movement to and from patients.
- Provide occasional support with patient scheduling and coordination of device assignments.
- Proactively identify potential delivery obstacles, communicate with internal teams and customers, and help resolve issues to avoid service delays.
- Follow attendance expectations, workplace safety standards, and established operating procedures while completing daily responsibilities.
- Demonstrated customer service experience with the ability to interact professionally and courteously.
- Strong verbal and written communication skills suited to patient, customer, and internal team interactions.
- Proven ability to stay organized, manage competing priorities, and work independently with minimal supervision.
- High attention to detail and accuracy when handling data entry and account-related information.
- Comfort supporting a high volume of activity while maintaining quality and consistency.
- Working knowledge of Microsoft Office applications and Salesforce or similar CRM systems.
- Administrative support experience in a healthcare, medical device, or patient services environment is preferred.
- A college degree is preferred.