We are looking for a Patient Registration Supervisor to support a healthcare team in Sacramento, California through a Contract assignment. This on-site role will lead evening and overnight registration operations, guide front-line staff, and help maintain smooth patient access workflows in a hospital setting. The ideal candidate brings supervisory experience, sound judgment, and the ability to build strong working relationships across teams while keeping daily operations organized and responsive.
Responsibilities:
- Oversee evening and night-shift patient registration staff, providing direction, coverage support, and day-to-day leadership for approximately 20 team members.
- Serve as the on-call supervisor as needed, responding to operational issues and helping maintain continuity of service outside standard hours.
- Review and act on daily operational reports to monitor workflow, staffing needs, and service performance.
- Conduct regular rounding with team members to address questions, reinforce expectations, and support a consistent patient registration process.
- Lead daily team huddles to communicate priorities, share updates, and align staff on shift goals.
- Handle employee relations matters such as coaching, attendance concerns, performance follow-up, and coordination of disciplinary actions in partnership with leadership.
- Collaborate with ancillary and cross-functional hospital departments to resolve issues, improve communication, and support efficient patient flow.
- Assist with staff oversight activities related to scheduling, training support, and general operational coordination within the department.
- Prior experience supervising staff in a customer service, patient access, or healthcare operations environment.
- Demonstrated ability to work effectively with peers, front-line employees, and department leadership.
- Working knowledge of Microsoft Excel and familiarity with Google-based workplace tools.
- Strong communication skills with the ability to give direction, manage concerns, and maintain composure in a fast-paced setting.
- Ability to interpret routine reports and use data to support daily operational decisions.
- Healthcare experience is preferred, especially within a hospital or patient registration environment.
- Experience working with union-represented employees is a plus.
- No license is required for this position.