Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in Los Angeles, California. This is a Contract position focused on resolving day-to-day hardware, software, and access-related issues across Microsoft Windows environments. The ideal candidate brings a practical support mindset, communicates clearly with users, and can manage service requests efficiently while maintaining a high level of customer service.

Responsibilities:

• Deliver front-line desktop and help desk support by diagnosing and resolving technical issues for employees in a timely manner.
• Respond to and track service desk tickets, ensuring requests are documented accurately and addressed according to priority.
• Support Microsoft Windows 10 systems, including user setup, configuration, troubleshooting, and general maintenance.
• Administer routine Active Directory tasks such as account provisioning, password resets, permission updates, and user access support.
• Investigate common hardware, software, and connectivity problems and escalate more complex incidents when needed.
• Assist with workstation deployments, device replacements, and basic system updates to keep user equipment operational.
• Provide clear guidance to end users on technical issues, recommended solutions, and best practices for everyday system use.
• Experience providing desktop or help desk support in a detail-focused IT environment.
• Working knowledge of Active Directory for user account and access administration.
• Hands-on experience supporting Microsoft Windows and Windows 10 operating systems.
• Ability to perform basic troubleshooting for hardware, software, login, and connectivity issues.
• Familiarity with handling and updating service desk tickets in a structured support process.
• Strong communication skills with the ability to assist users clearly and effectively.
• Ability to manage multiple support requests while maintaining attention to detail and service quality.