We are looking for a Collections Specialist to support portfolio performance by engaging with customers, resolving past-due balances, and helping maintain accurate account records. This contract opportunity is based in Richardson, Texas, and offers the chance to contribute to a fast-paced team focused on account resolution and customer service. The ideal candidate is organized, confident in clear communication, and comfortable balancing collection activities with administrative follow-through.
Responsibilities:
- Contact customers regarding overdue accounts and guide conversations toward timely resolution of outstanding balances.
- Negotiate practical payment arrangements based on account status while supporting positive customer interactions.
- Research hard-to-reach accounts using skip tracing methods and update account information as needed.
- Prepare and send written collection communications that clearly document next steps and account expectations.
- Maintain detailed records of collection activity, customer commitments, and current account standing.
- Assist with workout plans and other resolution strategies for accounts requiring additional support.
- Respond to customer questions related to collection matters and coordinate solutions with internal teams when appropriate.
- Compile delinquency data and help prepare recurring reports that track portfolio performance and account trends.
- 1-2 years of experience in collections, account management, or a related financial services function.
- Working knowledge of consumer or commercial collection practices, billing follow-up, and account resolution processes.
- Strong communication skills with the ability to negotiate professionally and handle sensitive conversations effectively.
- Proficiency with Microsoft Office tools, including Excel and Word, along with comfort using business systems such as Salesforce.
- Solid organizational skills with the ability to manage multiple accounts and priorities accurately.
- A dependable work ethic and a collaborative approach to working within a team environment.
- Experience supporting credit, commercial lending, commercial leasing, or write-off related activities is preferred.