Patient Access Representative Full Time - Monday-Friday - 7:30am-4:00pm
We are looking for a Patient Access Specialist to support patient intake and account setup for a hospital in New Hampshire. This contract opportunity with potential for a permanent role is ideal for someone who combines strong administrative accuracy with a compassionate approach to patient interactions. In this role, you will help ensure registration, insurance verification, documentation, and payment-related activities are completed correctly while maintaining compliance with organizational and regulatory standards.
Responsibilities:
- Manage patient admissions and pre-registration activities by gathering demographic details, insurance information, and required documentation before scheduled services.
- Create and update patient accounts with a high level of accuracy, including medical record assignment, order processing, and data entry needed for timely service delivery.
- Review insurance eligibility and benefit information, apply the correct plan details in the system, and support accurate billing and clean claim performance.
- Discuss financial responsibility with patients or guarantors, collect point-of-service payments and overdue balances, and explain available payment arrangements when appropriate.
- Guide patients, guardians, or guarantors through consent paperwork and required notices, ensuring signatures, supporting documentation, and educational materials are completed and distributed properly.
- Perform medical necessity screening for applicable services, communicate potential coverage limitations to Medicare patients, and document required notices in accordance with established procedures.
- Deliver courteous and empathetic service during in-person and phone interactions while following departmental policies and patient experience expectations.
- Use auditing and reporting tools to identify account issues, correct registration errors, and help maintain documentation quality across accounts, departments, and facilities.
- Provide audit results and related statistical information to leadership to support performance standards and operational accuracy.
- Prior experience in customer service, patient access, registration, billing support, or a related healthcare administrative setting.
- Strong data entry skills with the ability to maintain accuracy while handling a high volume of account and registration details.
- Experience discussing payments, collections, or patient financial responsibility in a clear and respectful manner.
- Working knowledge of insurance verification, eligibility review, and benefit documentation processes.
- Ability to explain forms, obtain required signatures, and communicate clearly with patients, families, and caregivers.
- Comfortable handling inbound and outbound calls as part of pre-registration and account follow-up activities.
- Solid administrative skills with close attention to detail, time management, and compliance-focused documentation practices.