We are looking for a Patient Access Specialist to support front-end patient registration and scheduling operations in a busy healthcare setting. This long-term contract position is ideal for someone who excels in customer service, handles high-volume activity with accuracy, and communicates effectively with patients, clinical teams, and callers. The person in this role will help create a smooth check-in and check-out experience while ensuring demographic, insurance, and appointment information is complete and correct. Responsibilities: • Welcome patients at the front desk, guide them through arrival and departure procedures, and maintain a detail-oriented experience in a fast-paced environment. • Register patients by entering and updating demographic, coverage, and account details across required systems with a high level of accuracy. • Manage incoming calls, assess the nature of each inquiry, and coordinate appointment scheduling or routing based on patient needs and department guidelines. • Arrange new, follow-up, and rescheduled visits by aligning provider availability, visit type, and appointment length with operational requirements. • Confirm patient identity, collect required forms and signatures, and follow established safety and compliance procedures during the registration process. • Review insurance information, verify eligibility when appropriate, and document financial details needed to support accurate billing and reimbursement. • Assist walk-in and add-on patients promptly while keeping schedules organized and communicating updates to the care team as needed. • Support patients who need additional accommodations, including language assistance or other access-related considerations, to help ensure an inclusive care experience. • Monitor open appointment opportunities such as wait lists or recall needs and help fill available time slots efficiently. contract professionals working through our company may be eligible for a range of benefits, which can include: Medical, dental, and vision coverage. Enrollment in a retirement savings plan. Holiday pay eligibility, depending on assignment terms. Employee discounts and wellness offerings. Access to detail oriented development resources and training. State Specific Earned Absence pay
- Previous experience in patient registration, front desk operations, call center support, or medical scheduling within a healthcare environment.
- Strong customer service and verbal communication skills, with the ability to remain composed and helpful during busy periods.
- Working knowledge of insurance verification, patient demographic collection, and standard registration documentation practices.
- Ability to manage fluctuating schedules and adapt to changing daily priorities in a high-volume setting.
- Proficiency with computer-based systems and online tools used for appointment scheduling, eligibility review, and account updates.
- Solid attention to detail with the ability to maintain accurate records and protect confidential patient information.
- Effective collaboration skills for working with providers, clinical staff, and administrative teams.
- Bilingual English/Spanish communication skills are helpful but not required.