We are seeking a professional and customer-focused Mailroom Office Services Assistant Manager to oversee daily mailroom and office services operations. This role is responsible for managing mail distribution, package handling, shipping activities, office supply inventory, and supporting general clerical and administrative functions. The ideal candidate will have prior mailroom or office services experience, strong communication skills, and a commitment to delivering a high level of customer service in a fast-paced, client-facing environment. This position will supervise 2 employees across 2 separate locations and work closely with leadership to ensure smooth day-to-day operations.
Key Responsibilities
- Supervise and coordinate daily mailroom and office services operations across two locations
- Oversee and support 2 staff members, including workflow management and coverage coordination
- Receive, sort, distribute, and deliver incoming mail and packages accurately and efficiently
- Process outgoing mail and shipments, including FedEx domestic and international shipments
- Ensure accurate entry of shipping information, especially for international addresses and documentation
- Answer phones, respond to emails, and interact with clients in a professional and courteous manner
- Provide high-level customer service and maintain strong client relationships
- Order and maintain inventory of office supplies, stationery, shipping materials, and related items
- Assist with invoice processing and other light accounting/administrative tasks
- Maintain daily logs, records, and departmental reporting as needed
- Monitor service levels and ensure all pickups, deliveries, and shipments are completed on schedule
- Assist end users with mail, shipping, and related office services procedures
- Support general clerical and office services duties as assigned
- Maintain a safe work environment and report any issues or damages to management
Qualifications
- High school diploma or equivalent required
- 5–7 years of relevant experience in mailroom, office services, or similar administrative support environment
- Previous supervisory experience preferred
- Strong customer service skills with the ability to work with demanding or particular clients
- Excellent verbal and written communication skills
- Strong organizational skills and ability to multitask effectively
- Professional phone and email etiquette
- Experience with supply ordering, stationery management, and invoice processing
- Ability to work independently and with minimal supervision
- Strong attention to detail and accuracy
Technical Skills
- Proficiency in Microsoft Excel, Word, and Outlook
- Experience with FedEx shipping systems, including international shipments
- Familiarity with USPS, postage machines, copiers, and general office equipment
- Accurate data entry and typing skills (25+ WPM preferred)
Physical Requirements
- Ability to lift up to 50 lbs comfortably
- Ability to move throughout the office and mailroom environment as needed
Ideal Candidate Profile The ideal candidate is dependable, professional, and highly service-oriented, with experience managing mailroom operations and supporting office services functions. They must be comfortable communicating with clients, handling phones and email correspondence, supervising staff, and ensuring all work is completed accurately and on time.