Description
We are seeking a friendly, professional, and patient-focused Medical Customer Service Representative to join our an established healthcare practice in Cortland, NY. In this role, you will serve as the primary point of contact for patients, providing exceptional customer service while assisting with scheduling, insurance verification, appointment coordination, and general administrative support. The ideal candidate is organized, detail-oriented, and able to thrive in a fast-paced healthcare environment.
Answer incoming calls and respond to patient inquiries in a professional and timely manner.
Schedule, reschedule, and confirm patient appointments.
Verify patient demographic and insurance information.
Assist patients with questions regarding services, billing, and office policies.
Maintain accurate patient records and documentation within electronic health record (EHR) systems.
Coordinate with providers, clinical staff, and insurance companies to ensure seamless patient care.
Process referrals, authorizations, and medical record requests as needed.
Handle sensitive and confidential information in compliance with HIPAA regulations.
Resolve patient concerns and escalate issues when appropriate.
Perform additional administrative and customer service duties as assigned.
Requirements
High school diploma or equivalent required.
Previous customer service, call center, medical office, healthcare, or administrative experience preferred.
Strong verbal and written communication skills.
Proficiency with Microsoft Office Suite and data entry.
Experience with EHR/EMR systems is a plus.
Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
Strong attention to detail and problem-solving skills.
Professional, empathetic, and patient-focused demeanor.
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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