Customer Service Representative (4 Openings) Chattanooga, TN | Full-Time | On-Site Our client is experiencing significant growth within its Dedicated Operations division and is seeking four Customer Service Representatives to join the team. This role combines customer service, transportation operations, and account management, making it an excellent opportunity for individuals who enjoy building relationships, problem-solving, and working in a fast-paced environment.
As a Customer Service Representative, you'll serve as the primary point of contact for assigned customer accounts while partnering closely with operations teams and Fleet Managers to ensure freight moves efficiently and customers receive exceptional service.
What You'll Do
- Manage daily communication for assigned customer accounts.
- Serve as the primary customer-facing contact for transportation and service-related needs.
- Build and maintain loads within transportation systems.
- Track freight and provide timely shipment updates.
- Coordinate with Fleet Managers, drivers, and operations teams to ensure service expectations are met.
- Resolve issues proactively and communicate solutions to customers.
- Monitor shipment activity and maintain accurate records and documentation.
- Partner with teammates in a pod-based environment where customer service and operations teams work together to support customer accounts.
- Assist with operational tasks and special projects as business needs require.
What We're Looking For
- Previous experience in logistics, transportation, dispatch, fleet operations, customer service, or supply chain is highly preferred.
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Ability to remain calm and effective in a fast-paced, changing environment.
- Strong problem-solving skills and attention to detail.
- Proficiency with Microsoft Office and business systems.
Ideal Backgrounds
Successful candidates often come from:
- Transportation and logistics operations
- Dispatch or routing environments
- Supply chain and freight coordination
- Customer service or account management roles
- Hospitality and service industries, such as restaurant, retail, or hotel operations, where managing multiple priorities is essential
Why Join This Team?
- Join a growing operation supporting one of the nation's largest team-driving networks.
- Work in a collaborative, team-oriented environment.
- Gain exposure to both customer-facing and operational aspects of transportation management.
- Opportunity for long-term career growth within a stable and expanding organization.
If you're organized, customer-focused, and enjoy coordinating multiple moving pieces while delivering exceptional service, we'd love to hear from you.
- At least 2 years of experience in logistics, transportation, dispatch, supply chain, customer support, or a related service-focused environment. ***Previous experience in the restaurant industry works very well also for these roles!
- Strong ability to manage multiple tasks at once while staying organized and meeting deadlines.
- Clear verbal and written communication skills with a customer-focused approach to customer interaction.
- Comfort working effectively in a high-volume environment where priorities may shift throughout the day.
- Demonstrated problem-solving ability with close attention to accuracy and detail.
- Proficiency with Microsoft Office and familiarity with business or transportation management systems.
- Background in call center support, inbound and outbound communication, order entry, or account coordination is highly valued.