We are looking for an experienced IT Manager/Director to lead technology operations for a legal organization in Bronx, New York. This Long-term Contract position will oversee day-to-day IT service performance, team coordination, and the delivery of reliable technical support across the business. The role requires a hands-on leader who can work closely with stakeholders, strengthen operational processes, and help advance modernization efforts while maintaining strong service and security standards.
Responsibilities:
- Direct daily IT operations and ensure dependable service delivery across the organization.
- Guide and mentor technical staff, set clear expectations, and maintain strong performance and accountability standards.
- Administer support workflows by supervising ticket activity, escalations, incident resolution, and adherence to internal operational requirements.
- Track service metrics, analyze recurring support trends, and identify opportunities to improve stability and responsiveness.
- Act as the central liaison between IT and business teams to align technical services with organizational needs.
- Oversee user lifecycle activities, including onboarding, offboarding, access administration, asset tracking, and maintenance of accurate technical documentation.
- Manage relationships with external vendors, contractors, managed service providers, and other technology partners.
- Contribute to technology and business systems improvement initiatives, including modernization, automation, process standardization, and change management efforts.
- Enforce IT policies, security expectations, and established operational procedures across the environment.
- Demonstrated experience leading IT operations, service delivery, or infrastructure support functions.
- Hands-on knowledge of Active Directory administration and account management.
- Working understanding of backup technologies and data protection practices.
- Experience supporting Cisco technologies within an enterprise environment.
- Strong familiarity with computer hardware, deployment, troubleshooting, and lifecycle management.
- Knowledge of configuration management principles and operational controls.
- Ability to manage priorities, communicate effectively with business stakeholders, and coordinate cross-functional technical efforts.