Coordinator I

We are looking for a compassionate and highly organized Coordinator I to support income-eligible customers in Providence, Rhode Island. In this Administrative Assistant role, you will serve as a key connection between customers, community organizations, and internal teams, helping individuals access programs that can reduce energy cost burdens and improve service support. This Long-term Contract position requires strong communication, sound judgment, and the ability to manage sensitive situations with professionalism while representing customer needs effectively.

Responsibilities:

• Provide individualized assistance to customers regarding billing concerns, payment arrangements, energy assistance resources, outage readiness, and available support programs.
• Build productive partnerships with community agencies, advocacy organizations, and internal departments to exchange information and strengthen customer support pathways.
• Expand outreach efforts by identifying effective ways to connect with income-eligible residents and encourage participation in company assistance offerings.
• Act as a trusted resource for external partners by clarifying program options, referral processes, and customer support services.
• Coordinate responses for complex or sensitive customer situations, including cases requiring personalized service and careful follow-up.
• Maintain ongoing collaboration with internal stakeholders and outside organizations to deliver informed guidance and appropriate service solutions.
• Gather insights from customer interactions and community engagement activities to help inform future program planning and service improvements.
• Represent the organization at community events and public outreach programs designed to engage customers who may benefit from assistance resources.
• Prepare and distribute informational materials, training content, and program communications while ensuring alignment with policy and regulatory expectations.
• Document customer activity, track outcomes, and support reporting needs while following established procedures, quality standards, and compliance requirements.
• Demonstrated experience in customer service, administrative coordination, or a related support role.
• Strong written and verbal communication skills with the ability to work effectively with customers, agencies, and internal stakeholders.
• Ability to manage documentation, reporting, and case details with accuracy and attention to detail.
• Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.
• Experience handling billing support, payment-related issues, referrals, or similar customer assistance processes.
• Working knowledge of policies, procedures, and compliance expectations in a regulated or service-driven environment.
• Strong problem-solving and negotiation skills, with the ability to manage sensitive customer situations professionally.
• Spanish language skills are a plus, along with flexibility to travel locally for community outreach activities.