We are looking for a hands-on Dispatcher to support daily transportation operations at our Aston, Pennsylvania hub. This contract position with potential for a permanent role is ideal for someone who can guide frontline dispatch activity, respond quickly to changing delivery needs, and help maintain steady workflow throughout the day. The person in this role will partner with site and transportation leadership to keep routes organized, address issues as they arise, and promote consistent service and safety standards.
Responsibilities:
- Direct day-to-day dispatch activity for the hub, helping keep package pickups, route movement, and driver support on schedule.
- Provide guidance to a team of dispatch staff, adjusting assignments and workload coverage to maintain smooth operations during absences or volume changes.
- Monitor operational flow throughout each shift, track performance indicators, and share updates with leadership on throughput and service levels.
- Coach dispatch team members in real time on issue resolution, communication, and exception handling to improve consistency and execution.
- Lead routine safety discussions and reinforce compliance with company procedures and operational expectations.
- Escalate concerns involving staffing, equipment, route delays, or unexpected volume spikes to hub or area leadership in a timely manner.
- Coordinate closely with internal teams to resolve service disruptions and keep deliveries and pickups moving efficiently.
- Support weekend or extended-hour coverage as business demands require, while maintaining a strong customer-focused approach.
- At least 3 years of experience in dispatch, transportation coordination, logistics, or a closely related operational environment.
- Demonstrated ability to lead or support a fast-paced dispatch function while managing multiple priorities at once.
- Experience using dispatch systems, logistics software, or computer-aided dispatch tools to organize routes and workflow.
- Strong customer service and communication skills with the ability to respond professionally in time-sensitive situations.
- Proven ability to coach team members, make quick operational decisions, and escalate issues when needed.
- Comfortable working on site in Aston, Pennsylvania, Monday through Friday, with weekend availability as required.
- Solid organizational skills and attention to detail when tracking activity, updating metrics, and maintaining service quality.