A growing North County manufacturer is seeking a responsive, organized Customer Support & Order Management Specialist to serve as a key connection between customers, sales, warehouse operations, and logistics. This is an excellent opportunity for someone who enjoys helping customers but also likes the administrative and operational side of getting things done. You'll manage customer inquiries from initial order entry through delivery updates and resolution of any issues. The team needs someone who can stay organized when priorities change, communicate clearly when something goes off track, and make sure customers receive accurate information rather than being passed from department to department.
Your responsibilities will include:
- Respond to customer inquiries by phone and email regarding orders, products, availability, and delivery schedules.
- Enter customer orders and verify pricing, quantities, shipping details, and purchase order information.
- Monitor open orders and communicate status updates to customers.
- Coordinate with warehouse and logistics teams regarding shipments, delays, and delivery changes.
- Investigate order discrepancies, damaged shipments, returns, and missing items.
- Process order changes, cancellations, credits, and replacement requests according to company procedures.
- Maintain accurate customer account notes and order records.
- Work with sales representatives to resolve customer concerns and improve service.
- Follow up on outstanding issues until the customer receives a clear resolution.
- Prepare order reports and track recurring customer service issues.
- Assist with account setup and customer documentation.
- Identify workflow improvements that reduce order errors and response times.
- 2+ years of customer service, order management, inside sales support, or administrative coordination experience.
- Strong phone and email communication skills.
- Experience with order entry, ERP systems, or CRM platforms preferred.
- Proficiency in Microsoft Excel and Outlook.
- Strong data entry accuracy and attention to detail.
- Ability to manage multiple customer requests in a deadline-driven environment.
- A calm, solution-focused approach when resolving issues.